Training and support make the best worksite documentation practices available to our customers.
Buildie is not just a site documentation tool, as the service also provides the customer with an established, functional approach. Our Product Servives team compiles and produces the industry’s best documentation practices with the help of close customer co-operation and active research into the infrastructure industry, bringing the best practices directly within reach for all of our customers.
The goal of Buildie’s Product Services is to help the customer understand and fully harness Buildie to be used in their own operational environment with our first-class training and support services.
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Support is available for all users free of charge by any means you choose: by phone, chat, or e-mail. The goal of our support is that the user receives help without delay through their selected support channel and can quickly resume working.
Moreover, our service experts also contact our customers and ask how they are using Buildie and how its use could be made even more effective. This proactive support is also provided free of charge to the customer.
The Buildie service includes implementation training, but the customer may also purchase additional training after the implementation phase. Additional training could be beneficial if you’re expanding your Buildie use, want to adopt a new approach, or you have new personnel starting to use Buildie. You can discuss and evaluate your training needs together with our Sales and Product Services.
We train both live and remotely, and during our training sessions, the participants always get to actually use the product. The training always includes a Buildie environment that is as realistic as possible from the viewpoint of the customer, which makes it easy to continue using Buildie.
In addition to the industry’s best documentation practices, we can also provide you with a functional model for successful implementation. By following our implementation process, you can easily start worksite documentation and enjoy the benefits of Buildie right from the start. You won’t have to worry about how to start.
We offer you a pattern for successful implementation, but success always requires that the customer is committed to the change brought on by the new tool and the new approach. We will help and support you in this change.
Are you interested in additional Buildie training?
Additional training could be beneficial if you’re expanding your Buildie use, want to implement a new approach, or you have new personnel starting to use Buildie. You can discuss your possible need for additional training with your Buildie contact person or by sending an enquiry through the form linked here.