Services and Customer Support
Buildie’s Customer support team brings the industry’s best documentation practices directly to customers through training and dedicated support.
Customer Support
Buildie is more than just a documentation tool — it comes with a proven operating model tailored for infrastructure professionals. Our Product Services team collects and develops the best documentation practices in the field through close customer collaboration and ongoing research into infrastructure site management.
We deliver these best practices directly to all our customers, ensuring that every Buildie user benefits from the most effective, field-tested ways of working.
Our mission is to help customers fully understand and harness Buildie’s capabilities within their own operational environment — supported by expert training and top-tier customer support.
Buildie's support
Support is available on weekdays from 9 AM to 4 PM in Finnish, free of charge, for all users through the channel of their choice: phone, chat, or email. The goal of our support is to provide immediate assistance via the chosen method, so users can quickly return to their work.
In addition, our service specialists proactively reach out to customers to check how Buildie is being used and to offer suggestions for improving its effectiveness. This proactive support is also free of charge.
Buildie Support contact details:
tuki@buildie.fi
+358 50 303 4365
Successful onboarding and implementation
In addition to offering the industry’s best practices in site documentation, Buildie also provides a structured and proven model for successful implementation. By following our onboarding process, your team will be up and running quickly — gaining tangible benefits from the very beginning. You don’t need to worry about how to get started — we’ve got you covered.
We provide the framework, but success always requires one key ingredient: your commitment to embracing the change that comes with a new tool and operating model. And you won’t be alone — we’re here to support and guide you every step of the way.
Buildie trainings
Beyond initial onboarding, we offer optional training services tailored to your evolving needs. Whether you’re scaling up Buildie use, adopting a new workflow, or introducing new team members to the platform, additional training can help you stay on track and ensure continued
Trainings are always hands-on and tailored to your work environment — delivered either on-site or remotely to ensure smooth and confident use of Buildie.
Interested in additional training?
Additional training can be highly beneficial if you’re expanding the use of Buildie, implementing a new operating model, or welcoming new team members to the platform.
You can discuss your training needs directly with your Buildie contact person, you can find our full Customer Support team members via the link below.
